Technologies
Windows 9x, NT 4.0, 2K, XP, Vista, 7, 8, 10 and 11 workstations
- Administration of windows workstations
- application licensing
- software and hardware SOE
- antivirus
- data backup
- general end-user support.
Windows 2000, 2003, 2008, 2012, 2016 servers and Small Business Server
- Administration of Windows servers including:
- Client licensing
- Active Directory
- DNS
- DHCP
- Hyper-V
- Failover Clustering
- Federated Services
- Exchange
- SQL Server
- SharePoint Services
- Radius IAS, NPS
- Trend Micro Worry-Free (Antivirus/Antispam)
- Backup Exec 2010 – 2018
- StorageCraft Product Suite
- VEEAM
VMWare
- VMware 5 – 7.6
- Multi-site Clusters
- NSX-T
- Provisioning compute
- Provisioning Virtual Machines
- Spanned Clusters
Linux
- Management of Linux servers (Primarily Red Hat and Debian/Ubuntu)
- Management of mail routing management of mail retrieval and mailbox systems
- Management of anti-virus/anti-spam systems filtering based on heuristic spam scoring and utilising of multiple sources of virus definitions
Cache system management including access lists, cache and performance management - Management of DNS records, incorporating all aspects of zone updates and special customer requests
- Management of virtual hosting systems. FTP and shell access managed per company security policy
- Designed and implemented various automated solutions (written in PHP and bash) to minimise manual administration and increase accuracy across all aspects of Linux ISP Helpdesk Services
Network Engineering
- LAN management including Cisco switch configuration, VLAN management, MPLS configuration, LAN segmentation, LAN security and physical cabling
- Experience with Cisco routers, CE and PE
- IP and IPV6 routing and routing protocols:
- RIPv2
- OSPF
- BGP
- MPLS
- Layer 3 VRF
- IP access-lists
- IP addressing and WAN protocols
- configuring and troubleshooting:
- E1
- SHDSL
- ADSL
- EFM
- Ethernet
- NBN - fibre and VDSL
- WiMax
- 3G, LTE and 5G
- Experience with configuration and troubleshooting Cisco PIX AND ASA firewall solutions
- Experience with configuration and troubleshooting Cisco UC500 Series VoIP devices
- 802.11a/b/g wireless network management on Cisco Platform
- Experience with HP Procurve Switching in small to large business, including Data Centres
- Mikrotik Router OS and Routerboard in Small Business and DC Environment
- Installation / Configuration and Management H3C / HP Comware switching in a MSP DC Environment
- Install / Manage HP / Aruba Cloud Managed AP
- Install / Manage Aruba AOS wireless controllers
- Experience deploying Cloudtrax Cloud Managed AP
- Experience utilising HP Virtual Service Router Platform (VSR)
- Experience deploying and managing HP MSR Products
- Experience maintaining Fortinet FortiGate Product line
- Experience deploying and maintaining Fortinet FortiClient Endpoint Protection
- Design and Implement solution for multi-site Data Centre Network/Compute
- Experience in deploying and BAU with SilverPeak WAN optimisation
- Ubiquity L2/L3 switching and routing
- Ubiquity Wi-Fi
- Moxa Switching
- Aruba AOS-CX Switching
Storage
- HP Lefthand / Storevirtual
- HP Storeasy
- HP StoreEver
- HP MSA
- ISCSI
- Infinidat Storage Solutions
- A little Fibre Channel
- Direct Attach SAS
- FreeNas
- Various NAS Vendors
Programming
- Experience programming with PHP and MSSQL / MYSQL
- Experience programming with bash.
- Experience programming HTML
- Experience programming VBScript
- Experience programming with Python
Microsoft Cloud Technologies
- Office 365
- Exchange Online
- Sharepoint Online
- Lync Online
- Azure AD
- Azure
- Powershell
Virtualisation
- Experience with Virtualbox, VMWare Workstation for Testing
- Design / Build and Support Environments built with
- VMware ESXi standalone and with VSphere
- Citrix XenServer
- Hyper-V with or without Failover Clustering
- NSX Management
- Proxmox
- XCP-NG
Open Cabling Registration
- Structured,
- Fibre,
- Optical, and
- Testing Endorsements
Certifications
- 2015 Open Registration Cabling Course
- 2014 HP ATP FlexNetwork Solutions
- 2007 CCNA Qualification (Expired)
- 2006 Diploma of Business - Swinburne University of Technology
- 2003 Certificate IV Information Technology (Client Support) – AusTraining
Professional Experience
Hewlett Packard Enterprise
Technical Support Consultant
- Aug 2021 – Current (HPE FTE)
- May 2020 – Aug 2021 (Talent International)
Duties and Responsibilities
- Provide level 2 network support to ITOC Customers within an ITIL framework
- Provide network support to ITOC Internal Customer Management network
- Build and maintain positive relationships with stakeholders
- Creation and maintenance of customer documentation
- Technical Lead
- Team Leader
Seahampton Rural Fire Station
Advanced Firefighter
- July 2015 - July 2021
Duties and Responsibilities
● Advanced Firefighter, currently working towards Crew Leader
● Chainsaw Qualified
saberVox (Regional IT)
Senior Network Engineer
- Nov 2009 – Dec 2019
Duties and Responsibilities
- Design and Implementation of Regional IT Newcastle DC Environment
- Manage and Support the Regional IT Newcastle DC Environment
- Design, Build and Support Regional IT Managed Router Platform
- Manage AS133326 (Regional IT) BGP peering and transit arrangements
- Manage network security for managed networks, including ASA configuration
- Design and Implement Server environments using best practice to meet customer requirements
- Design and Implementation of Networking solutions to meet customer needs
- Manage Regional IT Internal Business Systems
- Escalation point for junior engineers, management and Account Managers
- Scoping and management of complex builds with other engineers
- Technical Account Management
- Documentation of Design and As-Built Solution
- Training of Junior Engineers
- Project Scoping and Project Management
- Design and Testing of New Products
- Ensuring delivering projects on budget and on time
- Manage saberVox 3cx phone system
- Troubleshooting SIP issues with 3rd party phone providers.
Newcastle Computer Wizards
Network & IT Engineer
- Jul 2009 – Nov 2009
Duties and Responsibilities
- Design and Implement Computer Network and Infrastructure to customer requirements
- Manage Windows 2003/2008 Server Infrastructure
- Manage Cisco CPE Devices
Cirrus Communications
Level 2 Network Engineer
- Feb 2009 – July 2009
Duties and Responsibilities
- Design and management of Carrier-Grade Wireless Networks
- Remote management and configuration of Cisco devices to customer requirements
- Monitoring / Troubleshooting of Network Outages
- Other Projects as advised by the Operations Director
PACNET (Formally Pacific Internet)
Corporate Technical Support Executive
- Nov 2006 – Dec 2008
Duties and Responsibilities
- Handling of inbound technical support calls from high spend customers with dial-up, DSL, SHDSL connections, Domains, Web Hosting, ISDN and VPN issues
- Remote management and configuration of Cisco CE devices to customer requirements
- Handling of inbound calls from Partners to resolve technical issues
- Responding to technical support emails from high spend customers and partners
- Fault logging of Premium, ISDN, HDSL and SHDSL issues to telco suppliers ensuring premier customers are communicated effectively at all stages of the resolution process
- Coordination of SMS alert to high spend and partners during network outages or connection issues
- Regular liaison with Account Management and Partner Managers to ensure proper handling of high spend customers and partners
- Regular liaison with IT Operations to resolve high spend customers issues
- Key Supplier performance monthly reporting for fault resolution (TWE, NEXTEP)
- Monitoring of premium services and contact of high spend customers during outages
- Management of network abuse contact addresses
- Resolving basic account inquiries for high spend customers and partners
- Recording accurate and concise notes detailing customer issues, actions taken and outcomes for all customer transactions in Pacific Internet’s customer database.
- Resolving all technical issues within Technical Support scope
- Performing proper privacy & security checks for all customer transactions
- Referring complex accounts or sales related queries to account management
- Handling all business customer contacts in a professional and business manner
Australian Army Band Newcastle
Musician
- Jul 1997 – Dec 2014
Duties and Responsibilities
● Clerk,
● Sound Engineer,
● Driver,
● Musician
PACNET (Formally Pacific Internet)
Home / Business Tech Support
- Jan 2004 – Dec 2006
Duties and Responsibilities
- Handling of inbound technical support calls from Home and Business customers with dial-up, DSL (Home, Business, Premium) connections, Domains, Web Hosting, ISDN and MPLS issues
- Responding to technical support emails from Home and Business customers
- Resolving Home and Business customers technical issues including but not limited to: Dial-up connectivity; DSL (Home, Business & Premium) connectivity; email (including mail aliases); FTP; DNS (including zone file changes); Web Hosting; HTTP (browsing); modems (dial-up, DSL & Wireless); and router issues
- Record accurate and concise notes detailing customer issues, actions taken and outcomes for all customer transactions in Pacific Internet’s customer database.
- Initial configuration of new Dial-up and Home DSL customers, including email set up
- Identification of customer line faults and performing proper logging process
- Escalation of complex business technical issues to Premier Technical Support
- Ensure all technical issues are resolved within Home and Business Technical Support scope
- Ensure proper privacy & security checks are performed for all customer transactions
- Transfer accounts or sales related queries to the appropriate departments
- Handle all business customer contacts in a professional and business manner
- Design, implement and integrate web-based reporting system into call-centre phone software (CTI Vision)
Kotara High School
System Administrator
- Jul 1998 – Dec 2003
Duties and Responsibilities
- Design, spec, implement and maintain computer network support 200+ workstations and 1000+ users whilst maintaining the network to exceed SLA specified by the client. Implement exchange, IIS intranet (staff and students), maintain network security via ACL and file system. Maintain ISA proxy server and Linux servers.
- Install scripting to allow for rapid creation of accounts from DET Admin software (OASIS), and to allow a rapid reset of student accounts by staff. Implement Roaming Profiles and login script to map printers and network drives dependent on user account type and location in the building.
